SERVICE EXCELLENCE PROGRAMS
MANAGING CHALLENGING CUSTOMER SITUATIONS & BEHAVIOUR
- Dealing with Customer Complaints & Anger Part 1-4
- Customer Service Confidence Part 1-3
CUSTOMER SERVICE EXCELLENCE
- Understanding Customer Needs in Service Situations
- Service Excellence Model
- Service Mission
- Service Excellence and Engagement
- Service Excellence and Engaging
- Service Excellence for Visitors
- Service Excellence & Exploring – Questions and the SIDE Model
- Excellence in Executing Customer Service Requests
- Excellence in Exiting Customer Service Interactions
- Email Effectiveness
- Email Efficiency
- Happiness On-Demand Part 1-2