SERVICE EXCELLENCE PROGRAMS

MANAGING CHALLENGING CUSTOMER SITUATIONS & BEHAVIOUR

  • Dealing with Customer Complaints & Anger Part 1-4
  • Customer Service Confidence Part 1-3

CUSTOMER SERVICE EXCELLENCE

  • Understanding Customer Needs in Service Situations
  • Service Excellence Model
  • Service Mission
  • Service Excellence and Engagement
  • Service Excellence and Engaging
  • Service Excellence for Visitors
  • Service Excellence & Exploring – Questions and the SIDE Model
  • Excellence in Executing Customer Service Requests
  • Excellence in Exiting Customer Service Interactions
  • Email Effectiveness
  • Email Efficiency
  • Happiness On-Demand Part 1-2

GET STARTED ON YOUR SALES GROWTH JOURNEY TODAY

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