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"THOROUGHLY ENJOYED THE SESSIONS"

“Thoroughly enjoyed the sessions. The information reflected on my skills that I need to sharpen, this is a good way to assist me as I do not have a mentor, coach or other training for myself.”

REBECCA JOHNSTON

Contact Centre Manager, Auswide Bank

Dealing with Customer Complaints and Anger (Part 1)

Identify which stage of anger your customer is at and respond strategically

  • Understand what customers need and expect in dissatisfactory situations
  • Adopt a model for responding to the 4 stages of customer anger
  • Reduce anger escalation through improved response strategies
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TRANSFORM COMPLAINTS INTO POSITIVE CUSTOMER EXPERIENCES

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Dealing with Customer Complaints and Anger (Part 2)

Implement proven tactics to manage your angry customer professionally

  • Avoid the common causes of anger escalation
  • Learn how to avoid destructive blame-focused interactions
  • Move through a calm emotional state and refocus on resolution

Dealing with Customer Complaints and Anger (Part 3)

Handle difficult situations with proven techniques to generate positive outcomes

  • Learn how to maintain personal control and confidence
  • Understand the impact of language and learn what phrases to use and avoid
  • Identify opportunities for creating positive and loyalty-building customer experience

Dealing with Customer Complaints and Anger (Part 4)

Manage the tough bargaining conversations confidently to speed up resolutions

  • Respond to common bargaining behaviours and how to say "no" without damaging the relationship
  • Learn how to maintain resolution momentum
  • Confirm resolution and exit unresolved complaints in a positive manner

Customer Service Confidence (Part 1)

Interact with customer with a positive and engaging outlook

  • Respond to customer service situations with confidence to deliver excellent customer service
  • Explore the Performance model and understand the core drivers of confidence
  • Learn how to take control of each driver and how to deliberately build confidence

TRANSFORM COMPLAINTS INTO POSITIVE CUSTOMER EXPERIENCES

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Customer Service Confidence (Part 2)

Manage your habits to engage customers with confidence

  • Understand the impact of our habits on our performance as customer service reps
  • Identify the three key explanatory styles of optimists and pessimists
  • Rate yourself on the Hope Score and recognise areas for improvement for customer service excellence

TRANSFORM COMPLAINTS INTO POSITIVE CUSTOMER EXPERIENCES

Customer Service Confidence (Part 3)

Handle negative customers with confidence 

  • Learn how to deal with negative customer service situations
  • Explore techniques to develop a positive outlook and determine your focus
  • Understand how adapting our mindset can drive the quality of our life and our confidence

Happiness on Demand (Part 1)

Avoid getting overwhelmed with strategies to stay upbeat

  • Understand the impact of negative emotions and personal well-being on customer relationships
  • Learn how to harness the power of focus and control the controllables
  • Avoid common negative mental feedback loops and build personal resilience

NO RISK - MONEY BACK GUARANTEE

Over 25 countries, 20 years and $50M in sales later I KNOW the system works.

I can’t guarantee that YOU will work the system.

Only YOU can do that.

The good news?

I’m willing to take a bet on you.

If you buy the program using the guarantee button below I’ll give you a 30 day “no questions asked” money back guarantee!

If you don’t think you’ve got fantastic value from the program or you just don’t get around to watching it you can send my team an email any time within 30 days of purchase and they will refund your money.

No questions asked. Nothing to prove. Just ask for your money back and we will make it happen.

You haven’t read this far down the page because you’ve got it all handled.

And neither did I.

I had to figure out so many things the hard way and what I want is to make it easier for you to earn great money AND have a great life in sales.

Remember – this isn’t just about earning more cash. That’s important but what’s more important is enjoying each and every day.

Feeling like you have a plan and you’re in control.

Feeling like you have direction and putting your energy into the right places.

Feeling confident in yourself and your ability to create value AND capture your fair share.

Feeling proud of the integrity you bring to the role and knowing you can succeed without sleazy tactics.

Feeling the power of smashing your budget and not having to answer too anyone.

And going home each night knowing you have the financial power to take care of others and give back.

That’s what I have and that’s what I want for you.

That’s why I’m happy to provide this guarantee because I just want you to get STARTED!

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Happiness on Demand (Part 2)

Leverage strategies to re-frame negative events and take ownership of

  • Turn negative events into valuable and actionable learning experiences
  • Learn strategies for changing your emotional state and moving from helplessness to a constructive and confident mindset
  • Practice mental strategies for developing happiness on-demand

our emotional responses

Leverage strategies to re-frame negative events and take ownership of our emotional response

TRANSFORM COMPLAINTS INTO POSITIVE CUSTOMER EXPERIENCES

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TRANSFORM COMPLAINTS INTO POSITIVE CUSTOMER EXPERIENCES

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COURSES INCLUDED IN THIS PROGRAM

35+ Strategies

Receive a recognised certification upon completion of each course

Tried-and-tested strategies that can be applied immediately

130+ Pages

Downloadable workbook packed with notes, tools and real-life case studies 

Structured models that outline all strategies and action points

2 Frameworks

Growth Academy Certified

175+ Minutes

Interactive training and coaching from global sales expert Dean Mannix

Comprehensive video modules accessible anytime, anywhere

9 Courses

We want you to be fully satisfied. You can request a full refund – no questions asked!*

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Interactive Courses

12-month Access on All Devices

Easy online access through any device including desktop, tablet and mobile devices

30-day Money Back Guarantee

TRANSFORM COMPLAINTS INTO POSITIVE CUSTOMER EXPERIENCES

> > INSTANT ACCESS NOW < <

35+ Strategies

Tried-and-tested strategies that can be applied immediately

Downloadable workbook packed with notes, tools and real-life case studies 

130+ Pages

2 Frameworks

Structured models that outline all strategies and action points

9 Courses

Comprehensive video modules accessible anytime, anywhere

175+ Minutes

Interactive training and coaching from global sales expert Dean Mannix

Growth Academy Certified

Receive a recognised certification upon completion of each course

"PRACTICAL FRAMEWORKS THAT ARE TRANSFERRABLE TO ANY INDUSTRY"

"Dean's energy and enthusiasm is second to none. Coupled with his practical frameworks that are easily transferable to any industry he makes for a winning sales strategy."

BELINDA DAWES

Sales Manager, Southern Cross Austereo

"EASY TO UNDERSTAND AND IMPLEMENTING THE CHANGES WAS SO EASY"

“Dean opened my eyes to a bunch of little things I was doing that were getting in the way of my sales. They where no brainers, easy to understand and implementing the changes was so easy. The results are immediate and exciting."

JAMES ATKINSON

Manager, Keith Atkinson Electrical