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"THOROUGHLY ENJOYED THE SESSIONS"

“Thoroughly enjoyed the sessions. The information reflected on my skills that I need to sharpen, this is a good way to assist me as I do not have a mentor, coach or other training for myself.”

REBECCA JOHNSTON

Contact Centre Manager, Auswide Bank

Understanding Customer Needs in Service Situations

Understand the core customer needs to exceed expectations

  • Understand the basis of all customer needs
  • Understand customer need priorities to avoid failure to meet core needs
  • Improve customer experience through deliberate needs-focused customer experiences
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IMPROVE CUSTOMER EXPERIENCE AND BUILD LOYALTY

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IMPROVE CUSTOMER EXPERIENCE AND BUILD LOYALTY

Service Excellence Model

Understand the 5 Es of service excellence

  • Understand the customer journey and learn a structure for delivering and coaching service excellence
  • Adopt the 5 "E" Approach to achieving scalable and repeatable service excellence
  • Improve coaching and feedback on service interactions and improving service delivery

The Service Excellence Model and Your Service Mission

Ensure each and every customer interaction reflects your service mission

  • Understanding the concept of service mission and importance of creating consistent excellence in every customer interaction
  • Learn how to put the customer experience at the heart of every customer interaction and communication
  • Learn how to develop your personal service mission

Service Excellence and Engagement (Part 1)

Enhance customer comfort and rapport to build trust

  • Understand the elements of customer trust and how to rapidly build it in service situations
  • Improve the customer greeting experience
  • Learn how to rapidly connect with the customer to grow rapport and comfort

Service Excellence and Engagement (Part 2)

Develop a personal and professional connection

  • Understand the importance of developing a personal and emotional connection early in the interaction
  • Learn the importance of and how to use more positive and professional language
  • For compliance environments - learn how to avoid disconnecting through the identification process

IMPROVE CUSTOMER EXPERIENCE AND BUILD LOYALTY

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Service Excellence Visitors

Increase customer loyalty with every customer visit

  • Learn how to maximise the time and opportunity when a customer visits you
  • Strategies to deliver customer excellence and generate customer loyalty in face-to-face situations
  • Understand how to take a poor customer situation to brilliant without a lot of effort

IMPROVE CUSTOMER EXPERIENCE AND BUILD LOYALTY

Service Excellence and Exploring

Identify and understand customer needs with ease 

  • Understand and adopt a structured approach to identifying the customer's situation and needs
  • Improve situational analysis, customer understanding and confidence building
  • Develop repeatable and scalable customer needs strategies to build trust and service quality

Excellence in Executing Customer Service Requests

Ensure the customer's expectations have been met

  • Understand the importance of managing expectations and taking the customer on the journey
  • Learn how to frame the need for questions, clarification and assistance from others
  • Learn how to ensure the customer's needs have been met to improve perceived service levels

Email Effectiveness and Service Exellence

Adopt 12 proven strategies for email effectiveness

  • Understand the core concepts of efficiency and effectiveness
  • Understand the common mistakes and failures that create conflict and confusion
  • Develop skills around 12 proven strategies in leveraging email as a communication tool

IMPROVE CUSTOMER EXPERIENCE AND BUILD LOYALTY

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NO RISK - MONEY BACK GUARANTEE

Over 25 countries, 20 years and $50M in sales later I KNOW the system works.

I can’t guarantee that YOU will work the system.

Only YOU can do that.

The good news?

I’m willing to take a bet on you.

If you buy the program using the guarantee button below I’ll give you a 30 day “no questions asked” money back guarantee!

If you don’t think you’ve got fantastic value from the program or you just don’t get around to watching it you can send my team an email any time within 30 days of purchase and they will refund your money.

No questions asked. Nothing to prove. Just ask for your money back and we will make it happen.

You haven’t read this far down the page because you’ve got it all handled.

And neither did I.

I had to figure out so many things the hard way and what I want is to make it easier for you to earn great money AND have a great life in sales.

Remember – this isn’t just about earning more cash. That’s important but what’s more important is enjoying each and every day.

Feeling like you have a plan and you’re in control.

Feeling like you have direction and putting your energy into the right places.

Feeling confident in yourself and your ability to create value AND capture your fair share.

Feeling proud of the integrity you bring to the role and knowing you can succeed without sleazy tactics.

Feeling the power of smashing your budget and not having to answer too anyone.

And going home each night knowing you have the financial power to take care of others and give back.

That’s what I have and that’s what I want for you.

That’s why I’m happy to provide this guarantee because I just want you to get STARTED!

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GET STARTED NOW - MONEY BACK GUARANTEE!

Excellence in Executing Customer Service Interactions

Make last impressions count like first impressions

  • Understand the importance of last impressions and how to exit service interactions effectively
  • Learn how to handover for further assistance and maintain service excellence
  • Learn how to get more out of every service interaction and exceed expectations

Email Efficiency and Service Excellence

Adopt 12 proven strategies for email efficiency

  • Understand the core concepts of efficiency and effectiveness
  • Understand the common mistakes and failures that create conflict and confusion
  • Develop skills around 12 proven strategies in leveraging email as a communication tool

Happiness on Demand (Part 1)

Avoid getting overwhelmed with strategies to stay upbeat

  • Understand the impact of negative emotions and personal well-being on customer relationships
  • Learn how to harness the power of focus and control the controllables
  • Avoid common negative mental feedback loops and build personal resilience

Happiness on Demand (Part 2)

Leverage strategies to re-frame negative events and take

  • Turn negative events into valuable and actionable learning experiences
  • Learn strategies for changing your emotional state and moving from helplessness to a constructive and confident mindset
  • Practice mental strategies for developing happiness on-demand

ownership of our emotional response

Leverage strategies to re-frame negative events and take ownership of our emotional response

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COURSES INCLUDED IN THIS PROGRAM

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Interactive Courses

12-month Access on All Devices

Easy online access through any device including desktop, tablet and mobile devices

30-day Money Back Guarantee

We want you to be fully satisfied. You can request a full refund no questions asked!*

IMPROVE CUSTOMER EXPERIENCE AND BUILD LOYALTY

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13 Courses

Comprehensive video modules accessible anytime, anywhere

60+ Strategies

Tried-and-tested strategies that can be applied immediately

130+ Pages

Downloadable workbook packed with notes, tools and real-life case studies 

180+ Minutes

Interactive training and coaching from global sales expert Dean Mannix

3 Frameworks

Structured models that outline all strategies and action points

Growth Academy Certified

Receive a recognised certification upon completion of each course

60+ Strategies

Tried-and-tested strategies that can be applied immediately

Downloadable workbook packed with notes, tools and real-life case studies 

130+ Pages

3 Frameworks

Structured models that outline all strategies and action points

13 Courses

Comprehensive video modules accessible anytime, anywhere

180+ Minutes

Interactive training and coaching from global sales expert Dean Mannix

Growth Academy Certified

Receive a recognised certification upon completion of each course

"EASY TO UNDERSTAND AND IMPLEMENTING THE CHANGES WAS SO EASY"

“Dean opened my eyes to a bunch of little things I was doing that were getting in the way of my sales. They where no brainers, easy to understand and implementing the changes was so easy. The results are immediate and exciting."

JAMES ATKINSON

Manager, Keith Atkinson Electrical

"PRACTICAL FRAMEWORKS THAT ARE TRANSFERRABLE TO ANY INDUSTRY"

"Dean's energy and enthusiasm is second to none. Coupled with his practical frameworks that are easily transferable to any industry he makes for a winning sales strategy."

BELINDA DAWES

Sales Manager, Southern Cross Austereo